When you listen to a speaker you haven't heard before, do you sometimes feel you can't concentrate on what's being said? Your attention wanders, you squirm in your chair, look at your watch, and start thinking about what you'll have for lunch. What is it that turns you off? Are you just not in the mood to listen? Or is there something the speaker is actually doing that makes it difficult or impossible for you to keep your attention focused on receiving his message?

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