LITTLE WORDS MEAN A LOT
When you hear a new speaker, someone you've never heard before, what is it about the way he presents that makes you feel he's someone you're going to like?
You respond immediately to what he has to say, you like the way he says it, and you settle in comfortably to absorb the gift he's giving you.
But sometimes you don't feel that way. Sometimes you can't concentrate on what's being said, your attention wanders, you squirm in your chair, look at your watch, and start thinking about what you'll have for lunch. What is it that turns you off? Are you just not in the mood to listen? Or is there something the speaker is actually doing that makes it difficult or impossible for you to keep your attention focused on receiving his message?